Last updated: 19th August 2026
These Terms and Conditions apply to coaching and related professional services provided by Jalis AB, Sweden (“Jalis”, “we”, “us”), unless otherwise agreed in writing.
By booking or purchasing a service, you agree to these Terms and Conditions.
1. Our services
Jalis provides professional coaching, including Clarity Calls and longer coaching programmes, primarily online.
Coaching is a collaborative process intended to support reflection, development, decision-making and change. It does not constitute medical or psychological treatment, legal advice, financial advice or other regulated professional advice.
You remain responsible for your own decisions, actions and results.
2. Clarity Calls
A Clarity Call is a stand-alone coaching session of up to two hours. You may be asked to complete preparatory material before the session.
The Clarity Call may be followed by an offer to continue with a coaching programme. There is no obligation to continue, and participation in a Clarity Call does not guarantee availability in a subsequent programme.
3. Coaching programmes
The scope, duration and price of a coaching programme are stated in the relevant offer, booking confirmation or agreement.
Sessions should normally be used within the agreed programme period. Unused sessions expire at the end of the programme unless otherwise agreed.
The coaching relationship depends on active participation from both coach and client. Specific outcomes cannot be guaranteed.
4. Fees, VAT and payment
Prices are stated in euros (EUR) unless otherwise indicated.
Applicable VAT or other taxes are determined based on the nature of the customer, the customer’s location and applicable tax rules. The final amount, including any applicable VAT, will be shown on the invoice or during the payment process.
Payment is made by card or invoice, as offered during registration. Payment terms stated on the invoice apply.
For business customers within the EU, reverse-charge VAT may apply where the relevant requirements are met.
5. Cancellation and rescheduling
A booked session may be cancelled or rescheduled without charge up to 24 hours before the scheduled start time.
Sessions cancelled or rescheduled less than 24 hours before the appointment may be charged in full or counted as used, except where otherwise agreed due to exceptional circumstances.
If Jalis needs to cancel a session, you will be offered a new appointment. If a suitable replacement cannot be arranged for a stand-alone service, the amount paid for that service will be refunded.
6. Consumer right of withdrawal
If you purchase a service as a private consumer at a distance, for example through our website, you may have a statutory right to withdraw from the agreement within 14 days.
If you request that a service begins during the withdrawal period, you may be required to pay for the part of the service already provided if you subsequently exercise your right of withdrawal. Where a service has been fully performed during the withdrawal period with your prior request and acknowledgement, the statutory right of withdrawal may cease.
Nothing in these Terms limits rights that you have under mandatory consumer protection law.
7. Confidentiality
Information shared during coaching is treated as confidential.
Information will not be disclosed to third parties without your permission except where disclosure is required by law or where there is a serious and immediate risk of harm.
Where an organisation pays for coaching provided to an employee, the content of coaching conversations remains confidential unless the coach and participant have expressly agreed otherwise. Administrative information, such as participation or completion, may be shared with the contracting organisation where appropriate and agreed.
8. Personal data
Jalis processes personal data in accordance with applicable data-protection legislation, including the GDPR.
Further information about how personal data is collected, used and stored can be found in our Privacy Policy.
Please avoid sending sensitive personal or health information by ordinary email unless necessary.
9. Online sessions and technology
Online coaching is provided using the video-conferencing or booking platform specified by Jalis.
Both parties are responsible for having a suitable internet connection and equipment. If significant technical problems prevent a session from taking place, the parties will make reasonable efforts to reschedule it.
10. Intellectual property
Materials, exercises, frameworks and other content supplied by Jalis remain the intellectual property of Jalis AB or the relevant rights holder unless otherwise stated.
Materials may be used for your own personal or internal professional use but may not be copied, published, sold or distributed to others without prior permission.
11. Responsibility and liability
Coaching supports the client’s own thinking and decision-making. Jalis does not guarantee particular personal, professional, financial or organisational outcomes.
To the extent permitted by law, Jalis is not liable for indirect losses or consequences arising from decisions made by the client following coaching.
Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.
12. Ending a coaching programme
Either party may raise concerns about the coaching relationship at any time.
Terms relating to cancellation of an ongoing coaching programme, refunds or remaining sessions will follow the conditions stated in the relevant booking confirmation, proposal or separate agreement. Statutory consumer rights always take precedence where applicable.
13. Governing law and disputes
These Terms are governed by Swedish law.
If a disagreement arises, we encourage you to contact Jalis first so that we can try to resolve the matter directly.
Any dispute that cannot be resolved by agreement will be handled by the competent courts or dispute-resolution bodies in accordance with applicable law. Consumers retain any mandatory rights available to them under applicable consumer legislation.
14. Contact
Jalis AB
Org. Nr. 559162-7566
Skräddaregatan 44
432 78 Sweden
Email: contact@jalisab.com
Website: jalisab.com